ORDERS THROUGH THE WEBSITE

3.1 Your order can be cancelled until the time of its execution either by telephone (2310 444455) or by email () indicating the order number and the cancellation number. In the event that your order is shipped and you wish to cancel it then you will be charged the shipping and return shipping costs and the products will be returned to the Company. Returned products must be in perfect condition and in the packaging as shipped. Refunds are not made on products which are ordered on behalf of the customer with advance payment of part of the value or discount and which do not belong to the Company’s planned stock.

3.2 The customer has the right to make a withdrawal request and return the product purchased through our online store, within fourteen (14) days from the date of receipt. The product must be returned to the Company within fourteen (14) days of the date the withdrawal request is sent, and the return costs are borne by the customer. The product must be returned intact and in perfect condition, with the original and complete packaging (boxes, foam, nylon) that should not have any tears, damage, or other alterations, as well asall accessories (instructions, cables, adapters, remote control, etc.).

The right of withdrawal is excluded:

Products are ordered and manufactured according to consumer specifications or are clearly personalised.

Refunds are also not made on products that are ordered on behalf of a customer after advance payment or discount and which do not belong to the company’s planned stock.

3.3 According to the provisions of Law 2251/1994 article 3 par. 4 for distance purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer’s withdrawal request and provided that the product has been returned. Our Company will refund the amount of the purchase after receiving the product in its warehouses and checking it. The refund will be made if the returned products are first checked by the competent employees of the Company and our stores. The following applies to the refund:

  • If the payment was made by credit/debit card then the refund order is given immediately by our company and the money is credited to your card in 3-5 business days depending on the bank that issued your card.
  • If the payment was made in cash at our Company’s store, then the money is refunded upon return of the products to the store.
  • If the payment was made by cash on delivery, the money will be returned within 14 working days.

3.4 The time required for the execution of the order is two working days, provided that the products are readily available. The delivery time of an order varies depending on the shipping/receiving method you have chosen, as well as the destination. If according to the lists of the courier or the transport company, the declared destination is considered inaccessible, then the customer will have to pick up the product from the nearest branch of the courier or the transport company and the delivery will NOT be made at the place of delivery.

3.5 S. Kostas – E. Iosifidis O.E. is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice.

The transport of the goods is at the responsibility of the customer.

3.6 In accordance with Regulation 524/2013 (EU) and Directive 2013/11/EU, which was transposed in Greece by means of Council Regulation 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she may
initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (ADR platform), available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Please note that, for any problem or comment in connection with a purchase made from our Website, you can contact us at info@khe.gr.