TERMS OF USE of the website www.khe.gr

COMPANY DETAILS

C.E.E. S. Kostas – E. Iosifidis O.E.

48 Kifissias Street, Thessaloniki 55134 Thessaloniki 55134 VAT: 081991188

  1. CONTACT

1.1 These Terms of Use constitute the terms and conditions of use of this website www.khe.gr (hereinafter the “Website”), which is offered for use to interested parties (hereinafter the “Users”) by K.H.E. S. Kostas – E. Iosifidis S.A., located in the Municipality of Kalamaria at 48 Kifissias Street, Thessaloniki, P.O. Box 55134 (hereinafter referred to as the “Company”).

1.2 The Website is addressed exclusively and only to Users over the age of eighteen (18). Access to and use of the Website is subject to these Terms of Use (hereinafter the “Terms of Use”). The mere access and use of the Website constitutes full and unconditional acceptance of the entire Terms of Use. It is thus documented that the User has carefully read, understood and accepted the Terms of Use, as well as compliance with Greek and European legislation.

1.3 The above acceptance concerns all Users of the Website, i.e. (a) ordinary users (hereinafter the “Visitors”), who have the possibility of simply reading, listening and viewing the content of the Website, and (b) registered users (hereinafter the “Registered Users”), who will enter their personal data in order to use certain services of the Website, such as, but not limited to, the possibility of participating in competitions.

1.4 Users remain personally and exclusively responsible for all their actions during the use of the Website. The Company is not liable for any damage or loss resulting from the Users’ failure to respect and follow this clause. However, the Users may be liable for damages or losses of the Company or third parties due to their failure to do so.

  1. ACCESS TO THE WEBSITE

2.1 Access to the Website is permitted throughout the week and throughout the day, with the exception of the period during which access to the Website is suspended due to maintenance or upgrading of the Website or interruption of electronic communication or any other related reason. The Company shall not be liable in the event that for any reason the Website is unavailable at any time or for any period.

2.2 The Company aims to update the Website regularly, and reserves the right to modify or renew its terms, conditions and content at any time. If necessary, the Company may suspend access to the Website, or discontinue it indefinitely. The Company is under no obligation to update the material on the Website, which may not be up to date at any given time.

2.3 Users remain solely responsible for making all necessary arrangements to access the Website. In particular, Users bear the cost of their equipment and connection to the Internet, the cost of their maintenance and operation, as well as full responsibility for their security and efficiency. Users must ensure that all persons accessing the Website through their Internet connection are aware of the Terms of Use and fully comply with them.

  1. ORDERS THROUGH THE WEBSITE

3.1 Your order can be cancelled until the time of its execution either by telephone (2310 444455) or by email () indicating the order number and the cancellation number. In the event that your order is shipped and you wish to cancel it then you will be charged the shipping and return shipping costs and the products will be returned to the Company. Returned products must be in perfect condition and in the packaging as shipped. Refunds are not made on products which are ordered on behalf of the customer with advance payment of part of the value or discount and which do not belong to the Company’s planned stock.

3.2 The customer has the right to make a withdrawal request and return the product purchased through our online store, within fourteen (14) days from the date of receipt. The product must be returned to the Company within fourteen (14) days from the date of sending the withdrawal request and the return costs are borne by the customer. The product must be returned intact and in perfect condition, with the original and complete packaging (boxes, foam, nylon) which should not have any tears, damage or other alterations, as well as with all accessories (instructions, cables, adapters, remote control, etc.). Download the withdrawal form here.

The right of withdrawal is excluded:

Products are ordered and manufactured according to consumer specifications or are clearly personalised.

Refunds are also not made on products that are ordered on behalf of a customer after advance payment or discount and which do not belong to the company’s planned stock.

3.3 According to the provisions of Law 2251/1994 article 3 par. 4 for distance purchases (online), the refund will be made within 14 calendar days from the date of receipt of the customer’s withdrawal request and provided that the product has been returned. Our Company will refund the amount of the purchase after receiving the product in its warehouses and checking it. The refund will be made if the returned products are first checked by the competent employees of the Company and our stores. The following applies to the refund:

  • If the payment was made by credit/debit card then the refund order is given immediately by our company and the money is credited to your card in 3-5 business days depending on the bank that issued your card.
  • If the payment was made in cash at our Company’s store, then the money is refunded upon return of the products to the store.
  • If the payment was made by cash on delivery, the money will be returned within 14 working days.

3.4 The time required for the execution of the order is two working days, provided that the products are readily available. The delivery time of an order varies depending on the shipping/receiving method you have chosen, as well as the destination. If according to the lists of the courier or the transport company, the declared destination is considered inaccessible, then the customer will have to pick up the product from the nearest branch of the courier or the transport company and the delivery will NOT be made at the place of delivery.

3.5 S. Kostas – E. Iosifidis O.E. is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice.

The transport of the goods is at the responsibility of the customer.

3.6 In accordance with Regulation 524/2013 (EU) and Directive 2013/11/EU, which was transposed in Greece by means of Council Regulation 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she may
initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (ADR platform), available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Please note that, for any problem or comment in connection with a purchase made from our Website, you can contact us at info@khe.gr.

  1. WEBSITE CONTENT – INTELLECTUAL PROPERTY

4.1 The Website and its contents, including but not limited to, trademarks and distinctive features of the Company’s services, distinctive title, domain name, source code, software, services offered, names, photographs, images, graphics, texts, illustrations, audio and/or image files and audiovisual files, games, contests, interactive applications, data, metadata, databases (hereinafter: “Content”), is the subject of exclusive intellectual and industrial property rights of either the Company or third parties cooperating with the Company and is protected by the relevant intellectual and industrial property provisions of Greek and European law and international conventions and treaties.

4.2 The Content may be temporarily copied to the memory of a personal computer for the purpose of simple reading. It is expressly forbidden to make this Content, in whole or in part, the subject of transfer, sale, assignment, concession (with or without consideration), commercial exploitation, copying, modification, reproduction, retransmission, transmission, distribution, sale or download in any way or means by the Users and/or any third party. Please note that these actions are indicative and not restrictive.

4.3 Excluded from the above prohibition is the case of the individual storage of a single copy of a part of the Website Content on a simple personal computer (computer) for strictly personal-private, non-public (with or without compensation) and non-commercial use and without deleting or altering the indication of origin, and without, by this action, affecting the intellectual or industrial property rights of the Company or third parties.

4.4 The ability to access and use the software that is included with the Website (hereinafter the “Software”) does not constitute a right of the User to the Software. Users must refrain from any act of reproduction, modification, translation or generally infringing the Software and its content by Users or third parties in any way or means.

4.5 The Company hereby grants to the Users a non-exclusive, personal, non-assignable and freely revocable license to use the Software, which shall last only for as long as necessary for the use of the Website in accordance with the Terms of Use.

4.6 The Users are obliged to compensate any positive and/or consequential damage to the Company due to violation of its rights and/or those of third parties, or due to misuse or illegal use of the Website.

  1. OBLIGATIONS OF USERS

5.1 The Users accept, agree and expressly agree that the general use of the services of the Website by them a) does not in any way offend the personality of third parties and will not constitute an indirect or direct threat to any other User or third party b) does not contradict the law, morality and good business practice c) does not in any way violate privacy, personal data, individual and social rights of Users or third parties; d) does not violate the intellectual property rights of any third party; and e) does not mislead or harm in any way the Company or any third party, User or not, by knowingly promoting false, misleading or incorrect information or otherwise. Should the above mentioned take place, the Company expressly reserves the right to exercise all its legal rights.

5.2 Users are prohibited to install and promote, in any way, any kind of unsolicited or unauthorized advertising or unsolicited emails (spam), chain letters, pyramid schemes and any other form of unsolicited content promotion, as well as to install and promote advertisements without the written consent of the Company.

5.3 Users are prohibited to install, promote and/or distribute content containing digital viruses or any other electronic code, files or programs designed to interfere with, destroy, limit or affect in any way the operation of any software or any other service of the Website or to prevent other Users from using the Website and any other service connected to it.

  1. LINKS / RELATIONS WITH THIRD PARTIES

6.1 The Website may contain links to other websites which are under the responsibility of third parties, natural or legal persons. The Company does not control the availability, the content, the personal data protection policy, the quality and completeness of the services of third party websites (web sites), as well as services and/or stores to which it may refer through links, hyperlinks and other actions.

6.2 Therefore, for any problem that may arise during the visit or use of third party websites or services, Users acknowledge that they should address directly to the respective websites, pages, providers of such services and/or shops which are fully responsible for the provision of their services.

6.3 Under no circumstances should it be considered that the Company endorses or accepts the content or services of the websites and/or shops and/or services to which it may refer, and/or that it is connected to all of the above in any other way, such as, but not limited to, a relationship of mandate, project, work, commission, etc.

  1. MANAGEMENT OF PERSONAL DATA

7.1 The management and protection of the personal data of the Users of the Website is subject to these Terms of Use, the Privacy Policy, the Cookies Policy, the relevant Terms of Participation in the competitions, as well as to the provisions of national and European law on the protection of individuals with regard to the processing of personal data, as applicable, including in particular Regulation (EU) 2016/679 and Law No. 3471/2006.”.

7.2 Please read these documents carefully to understand our approach and practices regarding your personal data and how we will handle it.

7.3 By providing your personal information to us, you indicate both that you accept our Privacy Policy and Cookies Policy, and that you consent to the collection and processing and disclosure of your personal data in accordance with this Privacy Policy and Cookies Policy. The processing of your personal data, as described in this Policy, is based on the consent you provide us by using the services of our Website.

  1. PROTECTION OF MINORS

8.1 The Website is strictly addressed to Users over the age of eighteen (18). If, however, underage users declare a false date of birth when entering the Website or enter a false date of birth when using the services of the Website, the Company shall not be liable for their exposure to its content or for any other use of the Website. Users who have declared a false date of birth and their parents/guardians/parents are liable to the Company for any damage that the Company may suffer from their false declaration.

8.2 The distribution/exposure or circulation of pornographic material of minors in any way, as well as the seduction of minors in any way constitute criminal offences and are prosecuted according to the law. In the event that such material is posted by a User on the Website, the Company will immediately terminate the access of such User to the services of the Website, and will report this incident to the competent authorities, reserving all other legal rights.

  1. STATEMENTS & DISCLAIMERS

9.1 USERS AGREE THAT THE USE OF THE WEBSITE IS AT THEIR SOLE RISK. UNLESS OTHERWISE AGREED IN WRITING BETWEEN THE COMPANY AND THE USERS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY OFFERS THE SERVICES OF THE WEBSITE AND ITS CONTENT “AS IS” FOR PERSONAL USE AND DOES NOT MAKE ANY EXPRESS, IMPLIED OR OTHER REPRESENTATIONS OR WARRANTIES REGARDING THE WEBSITE AND ITS USE. BY WAY OF EXAMPLE AND NOT LIMITATION, THE COMPANY MAKES NO REPRESENTATIONS AND WARRANTIES OF NON-INFRINGEMENT OR ABSENCE OF LATENT OR OTHER DEFECTS, ACCURACY OR ABSENCE OF ERRORS, WHETHER IDENTIFIABLE OR NOT.

9.2 THE COMPANY BEARS NO RESPONSIBILITY FOR: (A) ERRORS, INACCURACIES, (B) ANY DAMAGE (PROPERTY OR MORAL) RESULTING FROM THE USE OF THE WEBSITE, (C) ANY INTERRUPTION, SUSPENSION, POOR QUALITY OF THE SERVICES OF THE WEBSITE, (D) VIRUSES, TROJANS HORSES THAT MAY BE TRANSMITTED BY THE WEBSITE OR ANY THIRD PARTY USING THE WEBSITE, AND (E) ANY ERROR IN THE ACT OR OMISSION OF ANY OF THE CONTENTS OF THE WEBSITE, OR FOR ANY DAMAGE CAUSED BY THE USE OF THE CONTENTS OF THE WEBSITE.

  1. APPLICABLE LAW

10.1 The Terms of Use, as well as any modification thereof, are governed by Greek law, the law of the European Union and the relevant international treaties. Any provision of the above terms that is contrary to the Law, shall automatically cease to be valid, without in any case affecting the validity of the other terms.

10.2 For any dispute concerning or arising from the application of these terms and the general use of the website www.khe.gr by them, if not resolved amicably, to be subject to the jurisdiction of the courts of Thessaloniki.

  1. OTHER TERMS

11.1 These Terms of Use and any rights contained herein constitute the entire agreement between the Company and the Users of the Website and are binding only on them.

11.2 The Company reserves the right to modify and/or discontinue temporarily and/or permanently part or all of the services of the Website with or without notice to the Users.

11.3 The Company is entitled to modify these Terms of Use at any time unilaterally and without notice, with the obligation to update this text for any modification or addition. However, the continued use of the Website even after the aforementioned amendments implies unconditional acceptance of the Terms of Use. It is therefore recommended that the Terms of Use be checked frequently.

11.4 The invalidity of a specific term of these Terms of Use shall not affect the validity of the remaining terms, but shall automatically cease to apply.

11.5 If a User disagrees with the Terms of Use provided herein, he/she must not use the services of the Website.

Date: 18/4/2019